General Policies

 

The retail division of the Design Design brand is owned and operated by Gallery 19.  Gallery 19 is the business name that will appear on your credit card statement.

Shipping & Delivery

Orders are shipped via UPS.  We have 3 levels of shipping options.  The first is UPS Surepost which takes 5 to 8 days and is a flat rate of $7.00.  The second level is UPS Ground which takes 2 to 4 days and the shipping charges are based on weight and distance. The average shipping rate for UPS Ground is $9.50.  The third level is expedited shipping, either UPS 3 Day , 2 Day or Next Day Air.  The charges for these services are also based on weight and distance.  Currently all orders of $40 or more shipping to one address in the continental United States ship for free. Orders qualifying for free shipping will be shipped via UPS Surepost.  Orders ship within 48 business hours within receipt of order. Packages ship from our location Monday through Friday. If orders are placed after 12:00PM EST, they will be processed on the following business day.

Privacy & Security

Our website stores IP addresses (the location of your computer on the Internet) for system administration, troubleshooting and to examine traffic trends. This information is recorded for administrative purposes only; IP addresses are not linked to any personal information.

The Design Design Retail website uses a cookie, a small data file stored on your computer, to customize portions of our site. The cookie is used to identify you as a member; this way you only have to answer membership questions once and not every time you place an order. The cookie, by itself, doesn’t tell us (or anyone else) who you are, your e-mail address, or anything else personal. You provide that information when you register with Design Design Retail and only Design Design Retail has access to that information.

You can browse our site without registering or providing any personal information. However, to place an order, you are required to provide us with personal information.

The information is used to ship your order, send you information regarding sales, online coupons, and our newsletter. Birthday information is used to send you birthday cards and special promotions. Design Design Retail does not share names, postal addresses and demographic information with any other company. All information is kept strictly confidential and internal to Design Design Retail.

Returns

You may return unopened items bought online within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. If you need to make a return, please send us an e-mail or call us at 1-866-935-2648.

Payment, Pricing & Promotions

We accept Visa, Mastercard, and American Express.  Orders can also be paid through your Paypal Account.  From time to time we offer promotions and coupon codes.  The best way to hear about our promotions is to sign up for our montly newsletter.  Our current promotion is free shipping on orders of $40 or more.

Viewing Orders and Updating Account Information

Once you create an account on the Design Design Retail site, you have access to an account dashboard each time you login.  At the account dashboard you can view your orders, product reviews and wishlishts.  You can also edit your account information and address book at the dashboard.  To access the dashboard, click on Order Information at the bottom of the page.