General Policies

The retail division of the Design Design brand is owned and operated by Gallery 19.  Gallery 19 is the business name that will appear on your credit card statement.

Shipping & Delivery

We offer UPS and USPS with 3 levels of shipping for each method. With UPS we offer Standard, which takes 5 to 8  business days and is a flat rate of $7.00; UPS Ground which takes 2 to 4  business days with the charges based on weight and distance; and Expedited Shipping which includes 3 Day Select, 2 Day Air or Next Day Air and charges are based on weight and distance.

With USPS we also have 3 levels of shipping, all based on weight and distance.  The levels are First Class Mail Parcel, Retail Ground, and Priority Mail.  First Class Mail Parcel is only available for orders weighing less than 13 oz and usually takes 1 to 3 business days.  Retail Ground is available for all orders and usually takes 1 to 8 business days.  Priority Mail is also available for all orders and ususally takes 1 to 3 business days.

Orders received by 2:00 pm EST and shipping via UPS typically ship the same day.  Orders received by 2:00 pm EST and shipping vis USPS typically ship the next business day.

Privacy & Security

Our website stores IP addresses (the location of your computer on the Internet) for system administration, troubleshooting and to examine traffic trends. This information is recorded for administrative purposes only; IP addresses are not linked to any personal information.

The Design Design Retail website uses a cookie, a small data file stored on your computer, to customize portions of our site. The cookie is used to identify you as a member; this way you only have to answer membership questions once and not every time you place an order. The cookie, by itself, doesn’t tell us (or anyone else) who you are, your e-mail address, or anything else personal. You provide that information when you register with Design Design Retail and only Design Design Retail has access to that information.

You can browse our site without registering or providing any personal information. However, to place an order, you are required to provide us with personal information.

The information is used to ship your order, send you information regarding sales, online coupons, and our newsletter. Birthday information is used to send you birthday cards and special promotions. Design Design Retail does not share names, postal addresses and demographic information with any other company. All information is kept strictly confidential and internal to Design Design Retail.

Returns

You may return unopened items bought online within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. If you need to make a return, please send us an e-mail or call us at 1-866-935-2648.

Payment, Pricing & Promotions

We accept Visa, Mastercard, Discover and American Express.  Orders can also be paid through your Paypal Account.  From time to time we offer promotions and coupon codes.  The best way to hear about our promotions is to sign up to receive our weekly emails.  Our current promotion is free shipping on orders of $40 or more.
In addition to receiving promotions through our emails, when you create an online account you are automatically enrolled in our My Party Points rewards program.  You receive one point for each dollar that you spend and 100 points equals $5.00 off an order.   There are other ways to earn points; to learn more just click here.

Viewing Orders and Updating Account Information

Once you create an account on the Design Design Retail site, you have access to an account dashboard each time you login.  At the account dashboard you can view your orders, product reviews and wishlishts.  You can also edit your account information and address book at the dashboard.  To access the dashboard, sign into your account by clicking on Sign In found at the top of the page or at the bottom of the page under My Account.

Still have questions?

For order related issues, please contact Customer Service.

For website related issues (broken links, having trouble searching, etc.), please contact the Webmaster.

Hours of operation are 8:30 am to 5:00 pm Eastern Time, Monday through Friday.